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Nominations Set For ​Medallas De Cortez Awards

Nominations Set For Medallas De Cortez Awards

The Hispanic Radio Conference is pleased to announce this year’s finalists for the prestigious Medallas de Cortez, the only awards dedicated to honoring the very best in Hispanic radio. The Medallas de Cortez awards are named in honor of Raoul Cortez, founder of the first Spanish-language radio station in the United States, KCOR/San Antonio, in 1946. Raoul Cortez was a visionary for his time and a legend for all times in the annals of Hispanic radio.

Radio Ink Publisher Deborah Parenti said, “The Medallas de Cortez awards represent a celebration of Hispanic radio and its dedicated professionals. Every one of them, in large markets and small communities, make Hispanic radio an intimate part of the lives of listeners and clients. This is the biggest year ever in terms of awards competition. While there can be only one winner in each category, we are extremely proud to recognize all of the finalists, who are truly worthy of our respect and admiration.”

Winners will be announced at the ceremony on Wednesday, March 28, as part of the Hispanic Radio Conference, March 28-29 in Fort Lauderdale at the Hyatt Regency Pier Sixty Six.

2017 Medallas de Cortez Awards Finalists

Marketer of the Year
Vladimir Gomez, Spanish Broadcasting System
Esmeralda Sosa, Univision/Los Angeles
David Loving, Univision/Houston
Liz Blacker, iHeartMedia
Jose Villafañe, Entravision

Local Personality of the Year
Eric Johnson & DJ Gallo Show, WYMY/Greensboro
Beto Diaz KLAX-FM/Los Angeles
Stephanie Himonidis, La Pantera Radio/San Antonio
Javier Romero, WAMR/Miami
Juan “Manny” Yanez, KOYE/Tyler-Longview
Betsy Vazquez, WXDJ/Miami
Josue “El Bronco” Del Castillo, KDDS/Seattle

Syndicated Personality of the Year
Cesar Lozano, Spanish Broadcasting System
Omar Y Argelia, Univision
Alex Lucas, AL & CM Broadcasting
El Bueno, La Mala y El Feo, Univision
Erazno y La Chokolata, Entravision

Program Director of the Year
Raymond Torres, WRUM & WRUB/Orlando, Tampa
Isabel Gonzalez, KLVE & KRCD/Los Angeles
Juan Martin Ovalle, KOYE/Tyler-Longview, TX
Oscar Rios, KLNO/Dallas
Julie Garza, WYMY/Greensboro, NC
Rogie Gallart, SBS/Puerto Rico
Pedro Escalera, KLZT-FM HD2/Austin, TX
Tony Luna, KLOL-FM/Houston

Sales Manager of the Year
Shirley Davenport, WYMY/Greensboro, NC
Elizabeth Paulina, WSKQ & WPAT/New York
Christian De La Cruz, KRZZ/San Francisco
Candy Cintron, WLZL/Washington, DC
Corinna Ruiz, KOYE/Tyler-Longview, TX
Mauricio Palacios, KISF, KRGT & KLSQ/Las Vegas

General/Market Manager of the Year
Brian Barber, WLKQ & WNSY/Atlanta
Carolina Santamarina, WXDJ, WRMA & WCMQ/Miami
Chris Carillo, KLAX & KXOL/Los Angeles
Ginger Dockery, KOYE/Tyler-Longview, TX
Mark Masepohl, KLNO, KDXX, KFZO & KFLC/Dallas
Roberto Yanez, KHOT, KOMR, KQMR & KHOV/Phoenix

Station of the Year
WCMQ/Miami
KLVE/Los Angeles
WRMA/Miami
KOYE/Tyler-Longview, TX
KGBT/McAllen, TX
WLZL/Washington, DC
WSKQ/New York

Broadcaster of the Year
Jesus Salas, Spanish Broadcasting System
Tomas Martinez, Solmart Media
Carlos Moncada, AL & CM Broadcasting
Mike Flood, KBBX/Omaha (Flood Communications)
Norberto Sanchez, Norsan Media

MONTERO TO RECEIVE SPECIAL HONOR

This year’s awards include the presentation of the Distinguished Leadership Award, which is not presented every year, and to outstanding individuals who have made significant contributions to the development of Hispanic radio. The special award will be presented this year to Francisco (Frank) Montero, managing partner of Fletcher, Heald & Hildreth.

“There could be no one more deserving than Frank,” Ms. Parenti said. “Frank has dedicated years of service to the Hispanic radio community, actively providing leadership and direction to organizations, including the founding of the Independent Spanish Broadcasters Association, aimed at fostering growth in the Hispanic radio sector.”

Montero was also instrumental in helping start the American Hispanic Owned Radio Association (AHORA). Over the years, he has represented the Hispanic Radio Association, the Puerto Rico Radio Broadcasters Association and served as an advisor to the Radio Ink Hispanic Radio Conference since its inception, among other significant contributions.

Click here to register for the Hispanic Radio Conference.  Adam R Jacobson, publisher of the Hispanic Market Overview and editor-in-chief of the Radio + Television Business Report, is participating as a moderator on a panel focused on Hispanic and multicultural millennials.

 

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Participating Sponsors

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The ARJ Fat 40 of 2016: Nothing But Cheap Trills

Well, here we are.

We are nearly at the end of a year many would like to forget.

From the passing of David Bowie, a ton of amazing musicians and entertainers left us in 2016 — most recently Sharon Jones and Leonard Cohen.

Then, there is president-elect Donald Trump and Canadian Prime Minister Matthew McConnaughey Trudeau.

At least we had a great year in music … right?

Meh.

What the hell, man. After a stupendous 2014 and a difficult 2015 for finding global hits, 2016 was a far cry from 1986 or 1996.

We had a bunch of cheap trills.

From an epically underwhelming return from Green Day to a bunch of derivative Top 40 trash, it was impossible to put together the ARJ Hottest 100. Hell — a Fever 50 would have been difficult.

With a vacuum of truly great songs on the global hit parade, we hope the events of 2016 will bring back great song-writing and fine quality singles as some released just this week from, of all acts, A Tribe Called Quest. James Arthur and Adele also are represented.

But when Sia is the best of 2016 …. it is time to put on the classics and tune out the present with an eye on the future.

New Zealand’s Kings may be the next Drake.

Anderson.Paak has a hit that samples the Israeli national anthem.

Hip-Hop is back, folks, and THAT is what will have us moving side to side, not Ariana Grande-Attitude.

The following is a completely biased chart representing the 40 most-played songs on the iTunes, Spotify and radio stations streamed by Adam R Jacobson in 2016. It represents global hit music as heard on Adult Alternative and Top 40 stations from North America, Europe, Australia and New Zealand.

THE ARJ FAT 40 FOR 2016

1     SIA f/SEAN PAUL -Cheap Trills

2     JUSTIN TIMBERLAKE – Can’t Stop The Feeling

3     TWENTYONE PILOTS – Ride

4     ADELE – Send My Love (To Your New Lover)

5     DJ SNAKE f/JUSTIN BIEBER – Let Me Love You

6     REVIVALISTS – Wish I Knew You

7     DISTURBED – The Sounds of Silence

8     THE HEAD AND THE HEART – All We Ever Knew

9     MICHAEL KIWANUKA – One More Night

10     STRUMBELLAS – Spirits

11     RED HOT CHILI PEPPERS – Dark Necessities

12     BASTILLE – Good Grief

13     JOSEPH – White Flag

14     BORNS – 10,000 Emerald Pools

15     BECK – Wow

16     KUNGS & COOKIN’ ON 3 BURNERS – This Girl

17     DAVID GUETTA /CHRIS WILLIS/CEDRIC GERVAIS – Would I Lie to You

18     LP – Lost On You

19     R.E.M. – Radio Song (Acoustic)

20     JAMES VINCENT McMORROW – Get Low

21     WARPAINT – New Song

22     RAG N BONE MAN – Human

23    LIV – Wings of Love

24    A TRIBE CALLED QUEST – We The People

25    AVETT BROTHERS – Ain’t No Man

26    ANDREW McMAHON IN THE WILDERNESS – Fire Escape

27    YOUNG THE GIANT – Something To Believe In

28    DUA LIPA – Be The One

29     DECLAN McKENNA – Brazil

30     JAMES ARTHUR – Say You Won’t Let Go

31     KINGS – Don’t Worry About It

32     RAE SREMMURD f/GUCCI MANE – Black Beatles

33    ANDERSON.PAAK – Come Down

34    MONDO COZMO – Shine

35     THE XX – On Hold

36     ZARA LARSSON – Lush Life

37     CALUM SCOTT – Dancing On My Own

38     ALAN WALKER – Faded

39     JULY TALK – Push + Pull

40     CARLOS VIVES & SHAKIRA – La Bicicleta

 

Chris Carillo To Oversee SBS/L.A. As Radlovic Exits Again

Chris Carrillo, a veteran of SBS’s Los Angeles operations who has served as GSM, LSM and as a Sr. AE for the company’s regional Mexican KLAX-FM 97.9 “La Raza” and Latin Rhythmic KXOL-FM “L.A. 96.3,” has been named VP/GM for the Spanish-language duo.

“Chris’s radio experience and acumen are a matter of indisputable record and we’re confident of his leadership abilities in taking our stations to the highest level of operational excellence in the Los Angeles market,” Rodriguez said. “He knows radio, he knows the advertisers, he knows the Company and its people and he’s intimately familiar with our West Coast stations. No one is more qualified to take over the reins of SBS Los Angeles.”

Carillo has also been a Sr. AE for Clear Channel’s radio stations in Los Angeles.

Carillo assumes duties held since mid-July by SBS COO Albert Rodiguez and, prior to that, by Marko Radlovic.

Radlovic exited on July 15 after rejoining SBS/Los Angeles as SVP/West Coast Regional Manager in June 2015.

In that role, he also had oversight of regional Mexican KRZZ-FM 93.3 in San Francisco.

Radlovic had previously held various managerial positions at SBS from 2001 through 2011, including roles as Chief Revenue Officer and COO. From 2011-2005, he served as President/Market Manager for Cumulus Media in Los Angeles.

 

 

 

Third Edition of ‘Hispanic CMO’ Report Set For October

Hispanic Media Sales, Inc., publishers of HispanicAd.com, will publish the third edition of the highly successful and sought after Hispanic CMO.

We will be adding more “Thought Leadership” once again to this year’s edition.  We will interview the Top Hispanic CMOs with dedicated budgets and resources targeting the US Hispanic Consumer.

Gilbert Davila, a recognized and admired Hispanic Market expert, will curate the supplement.  Adam R Jacobson,publisher of the annual Hispanic Market Overview since 2010 and a U.S. Hispanic media expert will conduct the interviews and write the supplement.

The 2016 Hispanic CMO will tackle the key issues of the year:

  • How to measure effective and efficient ROI in the US Hispanic Market
  • Total Market and it’s positive and negative potential
  • Organizational Structure, both on the client and ad agency side to handle Total Market

The 2016 Hispanic CMO will be published on October 10, 2016 during the ANA Multicultural Marketing & Diversity Conference:

  • The supplement will be FREE to readers and is published digital to ensure additional pass along.
  • HispanicAd.com will promote heavily.
  • The 2015 Hispanic CMO published in November 2015 has delivered +7,000 download to date.
  • To read the 2015 edition CLICK HERE.

Sponsorship:

Participating Sponsor – 1 FP Hispanic CMO showcase section  – $3,500 net

For more information contact:

Gene Bryan at gbryan@hispanicad.com or 917-854-1706

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ESPN Deportes Radio Returns To Bay Area At AM 910

As reported July 22 by Al Peterson’s NTS MediaOnline Today, KKSF-AM 910 in San Francisco has dropped its Talk lineup in favor of the syndicated ESPN Deportes Radio Spanish-language Sports network.

The iHeart Media station, which enjoys a full-market signal, will now be run via multi-year LMA with Dallas-based Deportes Media LLC.

With KKSF-AM, Deportes Media now operates in four markets; its other ESPN Deportes Radio stations are located in Miami, Houston, and Dallas.

KKSF-AM succeeds KTRB-AM 860 as the ESPN Deportes Radio affiliate in the Bay Area. However, it will not be carrying over the Alliance Radio Network-syndicated El Show de Piolin morning-drive program, hosted by former Univision radio mega-star Eddie “Piolin” Sotelo. According to Ed Krampf, the former Adelante Media Group executive who now reps El Show de Piolin, Alliance ended its relationship with Alliance Radio Network several months ago. The program had also aired on Deportes Media’s Dallas (KZMP-AM 1540) and Houston (KGOL-AM 1180) stations.

KTRB-AM over the July 4 weekend became a conservative Talk station via an LMA struck by Salem Media Group, as “AM 860 The Answer” — mirroring a presentation found at the company’s stations in Los Angeles and Tampa,among other markets. The station is currently in receivership. ESPN Deportes Radio had aired on KTRB since late June 2011.

KKSF-AM 910 had a shaky run as a Talk station, with hugely popular Sacramento-based morning hosts Armstrong & Getty replaced on April 1 by syndicated liberal talk host Stephanie Miller. Other hosts included Gil Gross, program director Cory Callewaert, Joel Riddel, the syndicated Alan Colmes and The Doghouse hosts Jeff “JV” Vendergrift and Dan “Elvis” Lay.

In a statement provided to NTS MediaOnline Today, iHeartMedia President for the San Francisco Region Katie Wilcox said, “ESPN Deportes will enjoy the benefits of full-market coverage on AM 910. We are pleased to have been able to find common ground that keeps Spanish language sports in the Bay Area while also allowing us to focus on our strong portfolio of music and entertainment offerings for our listeners.”

P&G’s ‘Retro’ Move: A Canadian Translation For Mr. Clean

By Adam R Jacobson

In 1958, Mr. Clean made its debut as a household cleaning brand. Six months after its first radio and TV campaign, it became a top brand and entered the Canadian market.

Now, in a nod to its first creative effort, the Procter & Gamble Co. brand is bringing back its original Mr. Clean jingle in both Spanish and English in the form of a new spot.

Both :30 and :15-second versions are available to radio and TV, and as pre-roll in cinemas and digital video providers.

The English-language spot shows various household scenes in which Mr. Clean takes care of messes: A dad is wiping off a child’s illustration from a white living room wall; a male roommate cleans the countertop of his apartment with his buddy giving Mr. Clean a high five; a daughter playing in her doll house is seen with her mother singing Mr. Clean’s praises; a woman with numerous pets is shown mopping with Mr. Clean; a heavy metal band sings a refrain of the jingle; an African-American woman opens the shower curtain to find her husband scrubbing the bathroom tub with Mr. Clean; a man is bathing in a tub (likely not filled with the household cleaner), in a clean bathroom; a mom is seen with a baby dressed like Mr. Clean on a kitchen counter; a Latina entering an attic space where Mr. Clean is happily singing; a glimpse of the original 1959 commercial; and a neighborhood shot featuring all of the happy family members seen previously.

Both the :30 and :15 were created by Leo Burnett Canada and produced by Skin and Bones, Against All Odds, Eggplant Productions and The Big Picture.

The Spanish-language spot is identical, with a Spanish-language version of the jingle accompanied by in-language on-screen messaging.

Kevin Wenzel, who serves as P&G’s Associate Brand Director for North America, did not directly address his company’s decision to go with a translation when asked by Hispanic Market Overview.

He tells Hispanic Market Overview that the spot “is a celebration of the brand’s heritage designed to appeal to today’s ever-changing modern demographic.” He adds that his team discovered that there was “something magical” in the original 1958 jingle. “We then recognized that there was a uniquely ownable and relatable campaign in the jingle that could span not only generations, but demographics, so we explored modernizing it,” Wenzel says.

P&G’s decision to go with a translated spot for Mr. Clean’s “retro” campaign comes following the debut earlier this week of new creative for sister brand Old Spice featuring a relatively unknown Mexican actor and model that P&G hopes will resonate with Hispanic millennials. That spot was shot in English.

A representative of Citizen Relations, which handles public relations for Mr. Clean, notes that Publicis’ Leo Burnett and its Hispanic market specialty shop Lapiz maintain the Hispanic advertising assignments for the Mr. Clean brand.

Yet as of August 2014, Lapiz chiefly worked on P&G brands Always, Gain, Clearblue and Vidal Sassoon.

In 2010 Lapiz won two Golden Lions in Cannes for its Spanish-language radio spots produced for P&G’s Bounty brand — “Battle.”

 

Pulpo/ThinkNow: Nearly 3 In 4 Lower-Acculturated Hispanics Are Tablet Users

By Adam R Jacobson

Some 72% of lower-acculturated Hispanics are tablet owners who use the device to go online and access apps, making them more likely than acculturated Hispanics to use this type of device to access the internet.

 

That’s just one of the key findings revealed yesterday in a webinar presentation focused on the behavior of online Hispanics from Entravision Communications-owned Pulpo Media, a digital advertising platform.

 

Yet, acculturation is not a factor when it comes to the desire of mobile online Hispanics to download a Spanish-language app. According to Pulpo, which partnered with ThinkNow Research, all mobile online Hispanics would download a Spanish-language app.

 

Pulpo offered no insight into what type of Spanish-language app those surveyed would like on their tablet or smartphone. However, all Hispanics queried noted that game apps, social networking apps, and music apps were the most popular types to be downloaded. The types of apps downloaded the fewest number of time among the Hispanics surveyed include travel, sports and business.

 

While lower-acculturated Hispanics are most likely to use a tablet to access a mobile app, it should be noted that some 15.8 million tablet owners are mobile online users. This compares to some 27.6 million smartphone users who are mobile online users.

 

With some 46.3 million Hispanic mobile phone users, this illustrates a gap between what may be available to this consumer group and what is within their monthly budget for the services they wish to receive. Tablets offer easier online access to multiple family members, as the devices are more likely to be shared than a smartphone. The cost for going online could be tied to a home internet package, or access could be gained through a public wi-fi network. In contrast, smartphone use among some Hispanics could be through a pay-as-you-go service, therefore limiting the level of services available on their phones. Furthermore, some Hispanics may have data limits on their plan, and may not wish to deal with overage costs through the continued access of mobile online apps.

 

Early Prime The Right Time

 

While social media has determined that the hour just before lunch is the best time for marketers and PR professionals to reach people on Twitter and Facebook, Pulpo and ThinkNow research shows that the top app engagement time is between 6pm and 9pm.

 

No insight was presented as to why this time frame was the most popular for app users. However, it is likely that many Hispanics are using these devices pre- and post-dinner time to catch up on the news, information and entertainment they may have missed while on the job all day.

 

How many apps on average do Hispanics have on their mobile devices?

 

According to Pulpo and ThinkNow, Hispanic mobile online users average 29 total apps across all devices. Among Hispanic mobile online users aged 18-34, an average of 33 total apps can be found across all devices.

 

 

HMO BackTalk: Old Spice Gets A Red Card For Bad Ad

Paging Jim Stengel.

You wouldn’t approve of this garbage, would you?

In case you have no clue who Jim Stengel is, this legendary marketer served as Procter & Gamble Co.‘s Global Marketing Officer until fall 2008, when he spoke in Orlando, Fla. at the ANA Masters of Marketing Conference and announced his “retirement.”

Back then, P&G — as it is today — was the No. 1 advertiser in both Hispanic media and non-Hispanic media.

A plethora of P&G brands dominated Hispanic print, Hispanic TV and Hispanic digital.

That’s why the June 29 launch of P&G brand Old Spice‘s latest campaign — Smell ‘Em Who’s Boss — is so alarming and insulting to multicultural advertising and marketing professionals.

This marketing campaign, developed by Portland, Ore.-based Wieden+Kennedy, “humorously” illustrates the “transformational” powers of Old Spice Swagger and Desperado scents, in addition to Old Spice Hair (Shampoo), putting guys in the driver’s seat of pure unadulterated confidence.

As the scent of confidence, anything is possible with Old Spice.

This evidently includes bad spots.

My latest Red Card goes to Old Spice, which joins Tecate in providing “insult my consumer” creative.

Like Tecate, this spot was created and produced by mainly non-Latinos. With the Old Spice spots we have — count ’em — one Latino: Assistant Editor Zaldy Lopez.

Old Spice excitedly introduced the spots by noting that two of the four spots seek to target Hispanic millennials and introduces the first Mexican actor to be featured in an Old Spice spot — Alberto Cardenas.

Hear those crickets chirping? Me too.

We’ve done some research and we can firm that this individual is not the Alberto Cardenas who serves as a partner in the law firm of Squire Patton Boggs and in the Advocacy Group at Cardenas Partners.

This Alberto Cardenas is also not the former governor of Jalisco, Mexico and PAN Senator until his 2012 departure from politics.

Aside from a Google search that shows he may be a Mexican model, I’ve never heard of this guy.

To view the “hilarious and surreal” Desperado spot featuring Mr. Cardenas, click here: Wieden+Kennedy Old Spice Spot

This will be gracing the airwaves this summer, and we certainly hope that the budget put toward this did not reduce any sort of effort targeting Hispanics who consume Spanish-language media. If so, that would be a hugely disconcerting move and send a very wrong message to all CMOs, brand managers, media buyers and media planners.

This is not Hispanic advertising. This is a spot that seems perfectly geared to young men who enjoy watching Spike or similar “tune in, turn off and vegetate” television networks.

In late July I’ll be in Portland and I’m tempted to drop a Red Card in the lobby for Creative Director Max Stinson, or perhaps another one of the W+K team such as Client Contact Janine Miletec.

But maybe they aren’t the ones that deserve the Red Card. Perhaps it is the successor to James Moorhead, who departed as CMO for Old Spice in spring 2012 to become CMO for Dish Network and can now be found at Metromile, which is “revolutionizing” the car insurance experience with pay-per-mile pricing. Or, is it the successor to John Sebastian, who exited as P&G Marketing Director-North America Personal Care in September 2015 to join Newell Rubbermaid as VP/GM?

Whoever the new “wolf dog” is running the marketing for Old Spice better sit and learn a new trick, because Desperado is a desperate attempt to effectively attract the Latino consumer.

Yes, JC Harvey. We’re talking to you.

Univision Debuts English-language News Section On Its ‘Noticias’ Website

Univision News has launched an English-language section within digital platform UnivisionNoticias.com. The section is available via Univision.com/univision-news beginning today.

The “Univision News” section aims to expand Univision’s reach by serving an English speaking audience. Through a combination of written, photo and video content, the section provides “in-depth news coverage with a unique Latino perspective that English speakers will not find on other media outlets.”

Featuring everything from politics, business, health, education and immigration to the environment, sports, culture and expanded coverage of Latin America, “Univision News” brings reports to digital users who also consume news in English, many of which are second or third generation Latinos.

In addition to covering every angle of the U.S. presidential race and all major domestic and international news stories, the section will closely follow events in Latin America and feature extensive coverage of the issues that matter most to the U.S. Hispanic community.

“Univision News” presents a curated selection of translated content from UnivisionNoticias.com and from dozens of Univision TV and radio affiliates across the country, combined with reporting from Univision News’ investigative unit: Univision Investiga, collaborations with FUSION, in addition to original articles and features created specifically for the new section in English.

Among the articles featured in its launch edition today is an original data-driven report on the legal limbo that passengers find themselves in when they travel on ships from cruise lines based in the U.S. – Vacations in No Man’s Sea – a sixth-month investigative collaboration with professor and renowned journalist Giannina Segnini and her students at Columbia University Graduate School of Journalism.

Upcoming features include an in-depth report on the historic expansion of the Panama Canal, photojournalism specials such as the recent report on the Middle Eastern refugee crisis by Pulitzer prize-winning photographer Javier Bauluz, and other digital specials like “Colorado River: Hispanics to the Rescue.”

The “Univision News” section of UnivisionNoticias.com is headed by British journalist David C. Adams, winner of prestigious journalistic awards including the Maria Moors Cabot Prize from Columbia University. Prior to joining Univision, he was the Miami bureau chief for the Reuters news agency.

Continue reading Univision Debuts English-language News Section On Its ‘Noticias’ Website

Can Multicultural Agencies Be The Best ‘Relationship Shops’?

 

HMO BACKtalk – The Chat Spot For Multicultural Marketers and Advertisers

On April 5, advertising industry executives received a jolting wake-up call that no matter how “solid” their relationship may be with a long-term client, a split could nevertheless happen.

After 46 years with Twin Cities-based shop Haworth Marketing & Media, Target Corp. confirmed that it was shifting its media and planning business—valued at $686.3 million—to WPP-owned GroupM.

The news resonated strongly with such key multicultural agency heads as Alex Lopez Negrete, of Lopez Negrete Communications.

But, journalists at Advertising Age covering the story neglected to rewind the clock to early 2011. That’s when Target Corp. sent a break-up notice to 50-person Minneapolis-based independent agency Peterson Milla Hooks (PMH). For Target, it was simply a consolidation move, with the work shifting to Wieden + Kennedy.

For PMH President Tom Nowack, it was a jarring jolt.

“We were fired,” Nowack told the Minneapolis Star-Tribune in an April 2013 interview. “We weren’t bitter, but it was difficult. It was a long relationship that we were really proud of and loved. Almost all of our [agency] income was from Target. It was a devastating blow.”

Recovery, or collapse, from the loss of a major client is a fact of life for advertising agency executives and their employees.

But, what if an agency were to take control of the relationship, steering a path with miles ahead while serving as the trusted, needed and necessary partner committed to brand growth and strong ROI?

That’s an opportunity multicultural shops should immediately capitalize on.

As a key “Relationship Shop,” the agency that can expertly guide a brand manager or CMO on a successful total market campaign wins. By taking the lead, and not direction, it also sends the message that the “multicultural marketer” is simply a segment marketer embedded in an American mainstream that will continue to evolve and embrace different heritages, races and cultural touchpoints.

Are any Hispanic advertising agencies already succeeding as a “Relationship Shop”?

Are any agencies losing the battle between client and agency, with the flow of directives coming in a one-way direction?

With fragile relationships in place and dollars the bottom line, perhaps a one-way flow of activity is better than none.

It’s not. It’s a dangerous route that puts talent in peril of job loss.

Take the lead. Make the suggestions. Offer ideas. Inspire your client.

Do this every day.

This could stop you from thinking about the horrors of losing your biggest client and start thinking about how important your team is to them, now and for always.

 

ARJ